![]() ![]() Caution Do not connect the USB cable to the computer until prompted by the software installation screen. If you connected the HP Allin-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. For more troubleshooting information, see the onscreen Help that came with your software. Specific information is provided for installation and configuration issues, and some operational topics. This chapter contains troubleshooting information for the HP All-in-One. Plug in the power cord, and then turn on the HP All-in-One. Caution Be careful not to spill alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Caution Do not use paper-based wipes, as these might scratch the backing. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.Ĭaution Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface slows down performance and affects the accuracy of some features. To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. If you are installing a black or photo print cartridge, slide it into the right slot. If you are installing the tri-color print cartridge, slide it into the left slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. Energy Star® and Energy Star logo® are US registered marks of the United States Environmental Protection Agency. Intel® and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U. P.Īdobe® and the Acrobat logo® are trademarks of Adobe Systems Incorporated. © 2006 Hewlett-Packard Development Company, L. If the LCD display reads "Remove and Check Print Cartridges,: replace the black or photo cartridge.HP Photosmart C4100 All-in-One series Clean the black or photo cartridge contacts. Be sure to refasten the latch on the empty stall. Remove the black or photo cartridge, depending on which one is installed in the right stall. If the LCD display reads "Remove and Check Print Cartridges," follow the steps below: If the LCD display reads "Remove and Check Print Cartridges," replace the color cartridge. But only do this if you notice streaking in your printouts. If you have a lint free cloth, dampen the cloth with distilled water, and gently wipe the nozzles, this can remove any ink build up, and will also wick up ink from the nozzles, helping to clear them. For the most part this is true, they are extremely small, and can clog easily. Close the printer and wait 10 to 15 seconds.īTW, the cleaning instructions say to avoid the nozzles. Reinsert the color cartridge into the carriage and close the blue latch. If the LCD display reads "Insert Color Cartridge in Left Stall," the color cartridge may be causing the problem. Leave the other cartridge in place.Ĭlose the printer, wait 10 to 15 seconds, then look at the LCD display. ![]() ![]() Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Follow the steps below to solve the problem. This error message indicates that the printer cannot determine which cartridge is causing the error. ![]()
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